Refund policy
Returns & Refunds Policy
Last Updated: 30 August 2026
We carefully inspect and package every order before it leaves us, but we understand that sometimes a return, exchange or refund may be necessary.
This Returns & Refunds Policy explains when we accept returns, who is responsible for return shipping costs, and how refunds are processed.
1. Returns & Exchanges
We accept returns on eligible jewellery items within 14 days of delivery, provided that the item meets the requirements below.
To be eligible for a return, the item must:
* Be unused and unworn;
* Be in its original condition;
* Be returned with its original packaging, where applicable;
* Not show signs of damage, wear, alteration or misuse; and
* Be accompanied by proof of purchase/order details.
Items that do not meet these requirements may not be eligible for a return or refund.
Earrings
For hygiene and safety reasons, earrings are non-returnable and non-refundable once delivered, except where the item is defective, damaged upon arrival, incorrect, or where a return or remedy is required in terms of applicable South African consumer law.
We strongly encourage customers to carefully check their earring selection before placing an order.
2. Change of Mind Returns
If you have simply changed your mind about an eligible item, selected the wrong item, or no longer wish to keep your purchase, you may request a return within the applicable return period.
In these circumstances:
* The customer is responsible for the cost of returning the item to EverWhimsy.
* The original delivery fee, if applicable, is non-refundable.
* The item must be returned in its original, unused condition and meet our return requirements.
* We recommend using a tracked shipping service, as EverWhimsy cannot be held responsible for items lost or damaged while being returned by the customer.
Once the returned item has been received and inspected, we will notify you whether your return has been approved.
3. Defective, Damaged or Incorrect Items
If you receive an item that is:
* Defective;
* Damaged during delivery;
* Different from the item you ordered; or
* Missing from your order,
please contact us as soon as reasonably possible after receiving your order.
Please provide:
* Your order number;
* A description of the issue; and
* Clear photographs of the item and packaging where relevant.
If the issue is confirmed to be the result of an error by EverWhimsy, a manufacturing defect, or damage that occurred before the item reached you, EverWhimsy will cover the reasonable cost of returning the item and will, where appropriate, offer a replacement, repair, refund or other remedy in accordance with applicable consumer law.
Please do not return a defective, damaged or incorrect item before contacting us, as we may need to provide return instructions.
4. Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be processed using the original payment method, where possible.
Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or financial institution.
Where a return is due to a change of mind and the customer is responsible for the return shipping cost, that cost will not be included in the refund.
5. Exchanges
If you would prefer to exchange an eligible item rather than receive a refund, please contact us within the applicable return period.
Exchanges are subject to stock availability.
Where the exchange is due to a customer changing their mind, the customer will be responsible for the applicable return shipping costs.
Where the exchange is required because EverWhimsy supplied an incorrect, defective or damaged item, EverWhimsy will cover the reasonable return and replacement shipping costs.
6. Sale Items & Promotions
Unless otherwise stated, sale and promotional items may be returned if they otherwise meet the requirements of this policy.
Items specifically identified as final sale are not eligible for return due to change of mind, subject always to any rights the customer may have under applicable South African consumer law.
7. Items That Cannot Be Returned
The following items cannot be returned for change-of-mind reasons:
* Earrings, due to hygiene considerations;
* Items that have been worn, damaged, altered or misused;
* Items that are returned without their original packaging where the packaging is reasonably required for the return;
* Final-sale items where clearly indicated at the time of purchase; and
* Any other items excluded from return in accordance with applicable law.
This does not affect any rights you may have where an item is defective, damaged, incorrectly supplied, or where a remedy is required by applicable consumer law.
8. How to Request a Return
To request a return, please contact EverWhimsy with your order number and the reason for the return.
We will provide you with the relevant return instructions and, where applicable, the return address.
Please do not send items back without first contacting us.
9. Important Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit, exclude or waive any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.
Where applicable law provides a customer with a right to return an item, obtain a refund, replacement or other remedy, those rights will continue to apply.
EverWhimsy reserves the right to assess each return individually and in accordance with this policy and applicable law.
10. Contact Us
If you have any questions about a return, refund or exchange, please contact us through the contact details provided on our website.
EverWhimsy
Timeless pieces for every whimsy.