Terms of service
TERMS & CONDITIONS
Last Updated: 09 September 2026
Welcome to EverWhimsy. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. General
By using this website, you confirm that you are legally able to enter into a binding agreement. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Any changes will become effective immediately once published on our website.
2. Products
We make every effort to display our jewellery products, colours, sizes, and descriptions as accurately as possible.
However, slight variations may occur due to lighting, photography, screen settings, manufacturing processes, and the nature of jewellery materials.
Product images are for illustrative purposes and may not always represent the exact size or colour of the item.
We reserve the right to modify, discontinue, or update products without prior notice.
3. Product Care
Customers are responsible for following the recommended care instructions provided for our jewellery.
To maintain the quality and appearance of your jewellery, we recommend avoiding unnecessary exposure to:
* Water and moisture
* Perfumes and lotions
* Chemicals and cleaning products
* Excessive sweat
* Chlorine
* Harsh surfaces
Normal wear and tear is not considered a manufacturing defect.
4. Pricing and Payments
All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Payment must be successfully authorised before an order can be processed or dispatched.
In the event of an incorrect price being displayed due to a technical or administrative error, we reserve the right to cancel the affected order and provide a full refund where applicable.
5. Orders
All orders placed through our website are subject to availability and acceptance.
Once an order has been placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.
We reserve the right to refuse or cancel orders where necessary, including but not limited to suspected fraudulent activity, incorrect pricing, or product availability issues.
6. Shipping and Delivery
Delivery times provided are estimates and may vary depending on location, courier services, public holidays, and unforeseen circumstances.
We are not responsible for delays caused by third-party courier companies once the order has been dispatched.
Customers are responsible for providing accurate delivery information. We cannot be held responsible for delays or losses resulting from incorrect or incomplete delivery details supplied by the customer.
7. Returns and Refunds
Returns and refunds are subject to our separate Return and Refund Policy.
For hygiene and safety reasons, certain jewellery items, including earrings and personalised items, may not be eligible for return unless faulty or damaged.
Items must be returned in their original condition and packaging where applicable.
Please review our Return and Refund Policy before making a purchase.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days days of receiving your order.
Where possible, please provide photographs and details of the issue to help us assess your claim.
We may request that the item be returned for inspection before approving a replacement, repair, or refund.
9. Jewellery Materials and Allergies
Customers are responsible for reviewing the product description and material information before purchasing.
Although we aim to provide accurate information regarding materials, individual reactions to metals and jewellery materials may vary.
We cannot guarantee that all products will be suitable for individuals with specific allergies or sensitivities.
10. Intellectual Property
All content displayed on this website, including photographs, logos, product descriptions, designs, graphics, and text, remains the property of EverWhimsy unless otherwise stated.
You may not reproduce, copy, distribute, or use any content from this website without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by applicable law, EverWhimsy shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability shall be limited to the purchase price of the relevant product where permitted by law.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described in our Privacy Policy.
13. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from the use of this website or the purchase of products shall be subject to the applicable laws and jurisdiction of South Africa.
14. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Business Name: EverWhimsy
Email: support@everwhimsy.co.za
Website: www.everwhimsy.co.za
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.