Shipping policy

Shipping & Delivery Policy

Last Updated: 30 August 2026

We currently offer nationwide delivery across South Africa through our courier partner, Aramex.

1. Nationwide Courier Delivery

All orders within South Africa can be delivered via Aramex to a valid physical delivery address.

Our standard nationwide shipping fee is:

R99 — Nationwide Aramex Delivery

This is a flat-rate shipping fee for deliveries within South Africa.

When placing your order, please ensure that your delivery details are accurate and complete, including:

* Full name and surname;
* Contact number;
* Delivery address;
* Suburb;
* City/Town; and
* Postal code.

EverWhimsy cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Once your order has been dispatched, you will receive the relevant tracking information where applicable so that you can follow the progress of your delivery.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

Orders placed over weekends or public holidays will be processed on the next available business day.

Please note that processing time is separate from courier delivery time.

Once your order has been handed over to Aramex, delivery times are dependent on the courier and may vary depending on the destination, peak periods, public holidays, weather conditions and other circumstances outside of EverWhimsy’s control.

3. Cape Town Collection

If you’re based in Cape Town, you have the option to collect your order instead of having it delivered.

Cape Town Collection — FREE

Select the Cape Town Collection option at checkout if you’d prefer to collect your order.

As EverWhimsy is a home-based business, our collection address is not publicly displayed for safety and privacy reasons.

Once your order has been processed and is ready for collection, we will contact you to arrange a suitable collection time. Your collection address and any relevant collection instructions will then be provided to you privately.

Collection is strictly by prior arrangement. Please do not arrive at the collection point without receiving confirmation from EverWhimsy first.

4. Collection Requirements

For the security of our customers and our home-based business, all collections are by appointment only.

Please have your order confirmation or order number available when collecting your purchase.

If someone else will be collecting your order on your behalf, please notify us in advance and provide their details so that we can release the order safely.

5. Courier Delays

EverWhimsy partners with Aramex to provide nationwide delivery. However, once an order has been handed over to the courier, delays caused by the courier or circumstances outside of our reasonable control may occur.

These may include:

* Severe weather;
* Public holidays;
* High-volume periods;
* Address-related issues;
* Operational or logistical delays; or
* Other circumstances beyond EverWhimsy’s control.

We will always do our best to assist you with tracking or resolving delivery issues where possible.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply if the parcel needs to be redirected or re-dispatched.

Please double-check your delivery details before completing your order.

7. Damaged Parcels

Although we take great care when packaging your order, parcels may occasionally be damaged during transit.

If your parcel appears damaged when delivered, please take photographs of the packaging and the item before disposing of any packaging and contact EverWhimsy as soon as possible.

For items that arrive damaged or defective, please refer to our Returns & Refunds Policy for further information.

8. International Shipping

At this time, EverWhimsy only ships within South Africa.

International shipping may be introduced in the future and will be communicated on our website.

9. Contact Us

If you have any questions regarding your order, delivery or collection, please contact EverWhimsy through the contact details provided on our website.

We are always happy to assist.